“The service I received was excellent from start to finish, especially as I had been let down by another company at the last minute. I cannot think of anything in the process that needs any improvement.”
SACO Booker
Our Service Level Agreements
At SACO we offer our clients a tailor made Service Level Agreement (SLA) to suit their needs and guarantee that we will meet their specific requirements. SACO offers its clients the piece of mind that comes with these guaranteed service levels and the convenience of one point of accountability from start to finish.
Our Service Level Agreements are based around a set of core principles of continuous improvement and based around what our customers want and expect from us:
Consistency
- one point of contact, available when you need them
- clearly maintained standards in all our properties
Communication
- to know you are being listened to
- for you to be kept informed
- know you are talking to an expert
- for us to deal with issues promptly
- for you to be offered suitable alternatives where and when necessary
Fairness
- for us to create a win/win solution
- for us to be open, honest and trustworthy
- for us to see your point-of-view
Continual improvement
- for us to make things better and keep standards high across business
- for us to ask your opinion
- for us to act on your feedback
Service
- for us to give a polite, friendly and efficient service
- for us to show a “can-do” attitude at all times
To discuss your requirements with a member of our Business Development team just call us on 0117 970 7163, and we'll be happy to help.
